Service Level Agreement (SLA)
Our commitment to service availability and performance standards.
Availability
API Production
99.9%
GuaranteedAPI Sandbox
99.0%
GuaranteedVPN Service
99.9%
GuaranteedPush Notifications
99.5%
GuaranteedCalculation: Monthly period. Excludes scheduled maintenance (notified 72h in advance). Measured from multiple regions.
Response Times
/fraud/score/realtimeP50
45msP95
80msP99
150msMax
500ms/fraud/score (batch)P50
200msP95
400msP99
800msMax
2000ms/email/analyzeP50
300msP95
600msP99
1000msMax
3000ms/url/scanP50
150msP95
300msP99
500msMax
1000ms/vpn/connectP50
500msP95
1000msP99
2000msMax
5000msThroughput
Sandbox
10
requests/second
100K
requests/month
Production
100
requests/second
10M
requests/month
Enterprise
1,000+
requests/second
∞
Unlimited
Monitoring
Status Page
Real-time system status (provided during onboarding)
Incident Subscription
RSS, Email, SMS, Webhook